Exchanges and Returns
We are so sorry it didn't work out!
To start a return, please email us at firstname.lastname@example.org
Roach Co. accepts exchanges. Items must be unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Roach Co. gift card) within 15 days from the date your order shipped.
Roach Co. offers exchanges for the same item in a different size when we are notified of the request within 15 days from the date your order shipped. You can start your exchange.
Customer is responsible for shipping on all returns.
Items damaged or defective may be returned by contacting Customer Care within 3 DAYS of delivery.
Final sale items cannot be exchanged. The following is a list of FINAL SALE items:
- Christmas items
- Face Masks
- Hair Accessories
- Liquid product (i.e., hand sanitizer, body lotion, etc.),
- Items Marked Final Sale
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
- If you have received a defective item, please contact Customer Care within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
If you use our Roach Co. pre-paid return label, the cost of return shipping is $5.99 for any number of items and will be deducted from your store credit (Roach Co-EGift Card). You may also choose to mail the item back using your own insured, traceable method
Shipping ( USA )Via USPS: 2 - 5 Business Days